If you want to make your business successful then you have to think like your customer. Did you ever experience the frustration while you try to reach an individual department in a company? These annoying phone menus and hang ups seem to get you nowhere near the staff. A customer definitely gets exasperated when they are trying hard to reach a business department but they are unable to navigate through the complicated phone menus and the never-ending wait for hours before you actually get to talk to the representative.
Providentially, the conventional way of rendering the customer support has become modernized and revamped. Now the HelpOnClick has introduced the software to chat; a smart and efficient way to level and satisfy the customers the services which they always deserved. Giving your customers an opportunity to talk to you live would increase their level of trust upon the company. Let’s see how it works.
For your sound understanding here is a brief description of the software to chat live with your prospects and visitors. First of all you can simply avail the software absolutely at no cost for 14 complete days. It takes only 5 minutes to set up the live chat system on your website. You have the freedom to integrate it on your social network pages Facebook/twitter or on the existing web project. Up to date features and integration methods are provided to you. Once you have set it up you can initiate the chat itself for example if a visitor is surfing through your web and you think you can help them out you may drop a message like:
“Hello, a representative is online and waiting to help if you have any questions”.
One the user enters their question or any text the live conversation will take place. At the present time the information can be easily explored out and you can know have knowledge about anything with the help of few clicks. This capability has made the consumer intolerant or impatient. They want their queries and inquiries to be responded back promptly. Picture the situation when a customer has a problem and they want to get in contact with you but unable to get through because business representative cannot handle multiple calls simultaneously. What is going to happen in this scenario? The customer will switch their loyalty to some other company who live up to their expectations.The consequence remains the same in the case of emails, fax messages etc.
This is where you will require live chat software to satisfy the customer. The chat representative can accommodate multiple chats at the same time. The prospect can straightaway take their issue to the representative and get it resolved then and there. The customer will be directly in touch with you and no delays will ever come.
Live chat would boost the conversion rate up to 40% therefore increased number of sales improved customer support will originate. The business can easily monitor the performance of the websites and work on the areas which needs enhancement.